The PS4 error NP-39225-1 can come up sometimes accompanied by the error message “There was a problem with the Internet connection on the PS4.” As with the NP-31928-3 error, it often seems to pop up when players are in chat parties, kicking them out of the party or stopping them reconnecting. What options are available to solve this error code?
The most effective solution for the NP-39225-1 error is to log in and out of your PS4 account and console by going to Settings…Account Management….Sign Out, then also logging out of your PS4 from the Power options menu. Alternatively, updating your PS4 in Safe Mode or logging into your PSN account from another device are two other solutions which can sometimes fix this error code.
The Sign Out/Sign In solution seems to work for over half the PS4 users who have this problem, so we will cover this first, before moving onto some quickfire other options to try, as well as some more in depth solutions which have also occasionally worked for this error.
Main Solution – Log Out Of Your PSN Account & Back In
The main solution to this error code is to log in and out of your PS4 account. This seems to resolve the problem for maybe 70-80% of users – we will cover more options below for those who can’t get this to work.
Here are the general steps:
- Go to Settings….Account Management….Sign Out.
- Hold the Playstation button, select Power….Log Out Of PS4.
- Reboot your PS4
- On the startup page with all the profile, Select Options……Log in With Online Status
- Once logged in, go to Settings…Account Management…..Sign In
- Log in with your account email and password. If you can’t remember what your password is, you will need to run through the process of resetting it (forgotten password option), or create a new PSN account and profile on your PS4.
There are also a couple of variants of this solution, where users also had to do specific other things as well as the steps above to make the solution work. Here are some examples:
- Some users need to also Restore Licences on their PS4 to get this option to work. Go to Settings….Account Management….Restore Licences as well as completing the steps above.
- Some users only got this option to work after they did the Rebuild Database option in Safe Mode first. See the quickfire solutions section below for more on this.
- Some users also had to set their PS4 as Primary as well to make this option work. Go to Settings…Account Management.…Activate as Your Primary PS4 if it isn’t already.
Other Quicks Steps to Fix PS4 Error NP-39225-1
Here are some quickfire step which have helped some users solve this error code. These are good to try if you can’t get the above solution to work.
- Check the status of PSN as mentioned.
- Quick restart your router and PS4.
- Power cycle your router and PS4, fully unplugging them for 5 minutes before restarting them, router first, and then the PS4 once the router is fully online.
- Update the PS4 System software in Safe Mode as per Solution #1 of this article. Option 3 – Update is the one you need.
- Whilst in Safe Mode, you can also try Option 4 – reset Default Settings, and Option 5 – Rebuild Database (takes up to an hour). These options can restore settings and fix errors.
Other Solutions to Error NP-39225-1
There are also a couple of other odd solutions which seemed to have worked for some PS4 owners in solving this error message. Here are a couple of other random things which some people did which got rid of this error:
1. Online PSN Sign In – Some users found that by logging out as above, turning off their PS4, signing into PSN from another device here, and then logging back into their account on their PS4, they got this error to disappear.
2. Send Message – A close variant of this is to stay logged in on your PS4, but log in to PSN on another device and send a message to a friend on PSN from that device. Some people have found this resolved the error.
3. Another Account – Some users have simply found logging into a friend’s PSN account on their PS4 and then logging back into their own account fixed the issue.
We will add more to this list as we get more information on this error code. Any readers who have fixed this error code by another method please let us know in the comments and we’ll add to the list so we have a comprehensive list of solutions.
Resolving Party Issues With DMZ Settings
If you are getting this error more in the context of party chat issues – you can’t join parties or you keep getting kicked from them – then you can also try some home networking settings that can give you a better connection to other gamers.
Sometimes PS4 user’s home network and ISP settings can put them on NAT Type 3, which can result in poor connections to other gamers and result in lobby and party errors. NAT Type 2 is generally good but can occasionally cause problems too. NAT Type 1 or Open NAT is the best to be on; see our article on NAT Types and gaming for more on this.
An easy way of getting on Open NAT is to use DMZ settings for your PS4. By placing your console in the DMZ section of your router, you remove all firewall filtering and fully open it up to the internet for the best connection possible to servers and other gamers.
This can sometimes resolve party connection error messages, though it has shown more success with other error codes like the NP-31928-3 one than this one. Nevertheless it can be worth trying if you keep having connection problems for servers, parties and other gamers and want to try and resolve it more permanently.
Here are some resources regarding DMZ, Open NAT and port forwarding:
- See Solution #4 of this article for a quick summary of how to place your console in DMZ for fully open ports. Here are the very quick steps:
- Get the MAC address of your PS4 (Connection Settings/Status).
- Log into your router by typing it’s IP address in any browser (often 192.168.0.1 or 192.168.1.1 or 192.168.1.254) and the password.
- Find DMZ Settings under Security or Advanced or similar.
- Enter or select your PS4’s MAC address and to place it in the DMZ.
- Save settings and close.
- See also Solution #3 of this post for how to quickly set a Static IP for your PS4, which can also sometimes help with connection and party issues. Hers is the shortcut way:
- Go to Settings…Network….Set Up Internet Connection
- Select WiFi or LAN depending on your connnection
- Select Custom setup for LAN
- For IP Address, switch to Manual and input the following values:
- IP Address – 192.168.0.x, where x is any number between 100 and 254 (you choose)
- Subnet Mask – 255.255.255.0
- Default Gateway – 192.168.0.1
- Primary DNS – 220.127.116.11
- Secondary DNS – 18.104.22.168
- Run through the rest of the settings as they are, without changing them.
- Save and test your internet connection to see if you can get back online.
- Alternatively, note down your current settings with a pen and paper and reconfigure them manually, just changing the last digit of the IP address. IPs, Subnet Masks and Default Gateways can sometimes differ depending on where you are in the world.
- See our full article on setting a static IP address for a more in depth look at this.
- See our full article on setting a static IP for the more long winded way of doing it.
- See also our article on the different ways of port forwarding – manual, DMZ, UPnP settings – compared by complexity and effectiveness.
- See also our article on the Best NAT Type for gaming for more on getting the best connection to other players online.