Cue Streaming are an excellent newcomer service to the TV/on demand/streaming market, and they have a lot going for them versus the competition. Low pricing, great channel selection, but what about the contracts/terms? Are you locked into any kind of contract when you join Cue Streaming? Do you have to either wait or pay to get out of their service if you want to cancel?
There is no contact and no hidden setup fees when joining Cue Streaming. The subscription is paid on a monthly basis in advance, and can be cancelled at any time with no minimum notice period.
This is stated clearly on their website in a few places, such as this:
So you’ve nothing to worry about switching over the Cue Streaming – you’re not locked into any onerous contracts that certain other providers impose, that you either have to wait, or pay a fortune, to get out of. The service is fully flexible and you can leave at any time.
Bottom line, this means that:
- There’s no contract you sign when joining the service that binds you to them for any length of time apart from the next upcoming month’s subscription you pay in advance.
- You just pay the $59.99 payment per month, up front, and that’s it – no other hidden costs, setup/exit fees, or anything else.
- You don’t need to give any kind of extended notice period to leave – you just cancel your subscription on your account at least 24 hours before the renewal date, and that’s it. The next month’s payment won’t be taken.
These really attractive terms versus the restrictive (and often much more costly) contracts other providers have means it’s often a win-win for a lot of users switching over to Cue Streaming. They’ve got most or all of the upside, with none of the downsides, and the flexibility of the service is one more positive in their favor.
What About Their Refund/Cancellation Policy?
What we’ve covered so far regards specifically cancelling or getting out of the service if you don’t want to keep it going forward. But let’s add a bit more detail and cover the issue of getting a refund for subscriptions you’ve already paid.
What if you don’t like the service for whatever reason after you’ve paid for a month, or some particular channel you really want isn’t on there? (unlikely as their catalogue is excellent – and you can check before signing up exactly what they’ve got). Can you get your money refunded for a monthly payment you’ve already made?
Click here to view Cue Streaming’s full refund & returns policy
Let’s summarize the main points from it:
- Refunds of prepaid service are NOT available. You will be charged for what you’ve already paid and can’t get this back. But your next subscription won’t charged if you cancel at least 24 hours before the renewal date.
- Any cancellation requests or queries must be sent to [email protected]
- Returns of hardware items must be done within 30 days of receipt, and refunds of such are handled case-by-case. The customer is responsible for shipping costs of returned items.
The clause about not being able to cancel a month’s payment you’ve already made is reasonable and understandable, given how favorable and generous their overall policies are – the low cost overall, the lack of contract, the great channel selection, the lack of hidden costs etc. Their terms are a LOT better than many cable/internet providers for example, who often lock you into contracts and charge hundreds just to get set up/started with them. Cue Streaming offer none of these downsides and are fully flexible.
Other Key Facts About Cue Streaming
Let’s cover some other key facts that readers might want to know about Cue Streaming before considering switching over to them:
- Your $59.99 monthly subscription allows up to 5 devices to stream at any time. More devices will need additional accounts.
- They have an extensive channel library of around 4000 US channels at present, in all major categories.
- There’s also a large library of on demand movies/seasons available.
- An internet connection via a modem/router is still required to access the service. The service does not “include” internet, but still requires it to function.
- The service works on almost all major devices. Desktop/laptop/phones/tablets just require a Webplayer app you download after signup. Smart TVs require a Firestick attached (one for each TV used), plus some more initial setup, to work with the service.
- There’s no direct additional setup/installation/activation costs as with other services. No additional equipment that’s sent round, no routers/boxes/hubs that need renting or buying, no installation/exit fees, no call from a technician you need to book to get everything set up.
- You do need a Firestick to use on each TV (Firestick Lite or Firestick 4K Max), but that’s it for additional costs if you don’t already have one. Firesticks are not expensive and lots of regular streamers will already have them anyway, plus they’re not required for any other non-TV devices that use the Cue Streaming Webplayer app instead.
Here’s a list of compatible devices from their website:
The lack of need to send expensive equipment out, or have any guys come round and install/activate stuff, is part of what keeps the cost down on this service. Webplayer app setup is easy, and although it’s a bit more in depth, setting it up on a TV is not that hard and just requires following about 12 steps we’ve covered in detail in our illustrated guide.
How To Get Started With Cue Streaming
If the low cost compared to many cable packages, plus the lack of contract and other great features of Cue Streaming has you sold on them, switching over to them is usually not that difficult.
Here are the general steps:
- If you want to watch through a TV, you’ll need a Firestick for each TV used, if you don’t already have one. They’re available cheap on Amazon. Otherwise, you just need an internet connection to get started.
- Go to the Cue Streaming website
- Click Sign Up and fill in your details
- Pay your subscription ($59.99/month, 5 devices per account, no contract, no set up fees, cancel anytime). Once you’ve paid that $59.99, you can’t get it back, but you’re fully flexible and free to leave going forward.
- Run through some easy initial setup depending on your device (TV setup takes a few more steps but isn’t hard).
- You’re good to go, watching most or all of the channels you currently watch.